Customer Service

Security Information
Privacy Policy
  • We respect and protect your privacy.
  • We use the information we collect about you to process orders, but we will never sell or give such information to others.
Return Policy
  • To return the tools, please send us e-mail to within 30days after you receive the goods to ask our instructions.
  • To receive a replacement or refund, simply notify us by e-mail at and follow our instructions.
  • The tool must be unused and in original packaging. Freight will not be refunded unless it was our error.
  • The freight charge for Japan to return the tools are at your expense unless it was our error.
Ordering Instructions
  • Click the Add to Cart button of the product or products you wish to order.
  • To continue to shop, click the Continue Shopping button on the shopping cart page.
  • When finished, click the Shopping Cart button to review your order.
  • To edit your order, change the quantity, and click Update.
  • To delete an item, click Delete.
  • Your order's Subtotal and Total are displayed at the bottom of the Shopping Cart.
  • To complete your order, click Checkout.
  • Enter your Customer Information in the Order Form, and click Submit.
  • Required fields are designated with an asterisk (*).
  • Verify your shipping address and order.
  • Enter your VISA or MasterCard number and expiration date, and click Submit.
  • You will be notified with an order confirmation shortly after your order is placed.
  • Your order will be shipped via DHL once goods are ready to ship.
  • If you have any inquries regarding the shipment, please send your e-mail to
Warranty Information
  • Every Nepros tool comes with our assurance of quality and durability, and is covered by a lifetime warranty.
  • All Nepros brand tools are guaranteed to be free from defects in materials and workmanship.
  • We will, at our expense, repair or replace any tool which does not work to the owner's satisfaction.
  • Tools that have been misused, abused or modified are ineligible for warranty.
  • We do not accept responsibility or liability for the results of misuse of Nepros tools or the use of Nepros tools that have been abused, badly worn, or altered.
  • Please notify us by e-mail at We will contact you with further instructions.
The following items are not eligible for our quality assurance.
  • Consumables - Products that use wearable parts such as:
    • The inward turning tools (screw driver, hexagon head screw driver and TORX® driver)
    • Pliers (nippers, pliers and pinchers)
    • Gears
    • Also other products that constantly wear as they age
  • Damage that is caused by any other factors than problems in the product material and manufacturing process
  • Damage that is caused by inappropriate use or negligence.
  • Wear, breakage or deformation of the product caused by hard hitting with a hammer or the like.
  • Damage that is caused by repairs or modifications made by the user or a third party.
  • Damage that is caused by application of an excessive load beyond the one that the product is designed for.
  • Damage that is caused by fire or natural disaster.
  • Damage that is caused by wear as a result of use in a production line.
  • Differences due to product model change or design change
Examples of inappropriate use
  • Wear, breakage or deformation caused by use of hand tools with power tools such as an impact wrench
  • Breakage or deformation caused by the use of couplings or pipes
Authorized Warranty Station
International Customers
Kyoto Tool Co., Ltd.
128, Sayama-shinkaichi
Kumiyama-cho, Kuse-gun
Kyoto, 613-0034 Japan

Phone: +81-774-46-3717
Fax: +81-774-46-3768
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