Customer Service

Security Information

All orders are secured by WorldPay.
WorldPay offers Thawte SSL Certification so you can be sure your order is highly secured.

We respect and protect your privacy.
We use the information we collect about you to process orders, but we will never sell or give such information to others.

Return Policy

To return the tools, please send us e-mail to contact@kyototool.co.jp within 30days after you receive the goods to ask our instructions.
To receive a replacement or refund, simply notify us by e-mail at contact@kyototool.co.jp and follow our instructions.
The tool must be unused and in original packaging. Freight will not be refunded unless it was our error.
The freight charge for Japan to return the tools are at your expense unless it was our error.

Ordering Instructions

Click the Add to Cart button of the product or products you wish to order.
To continue to shop, click the Continue Shopping button on the shopping cart page.
When finished, click the Shopping Cart button to review your order.
To edit your order, change the quantity, and click Update.
To delete an item, click Delete.
Your order's Subtotal and Total are displayed at the bottom of the Shopping Cart.
To complete your order, click Checkout.
Enter your Customer Information in the Order Form, and click Submit.
Required fields are designated with an asterisk (*).
Verify your shipping address and order.
Enter your VISA or MasterCard number and expiration date, and click Submit.
You will be notified with an order confirmation shortly after your order is placed.

Shipping

Your order will be shipped via DHL once goods are ready to ship.
If you have any inquries regarding the shipment, please send your e-mail to contact@kyototool.co.jp.

Warranty Information

Every Nepros tool comes with our assurance of quality and durability, and is covered by a lifetime warranty.
All Nepros brand tools are guaranteed to be free from defects in materials and workmanship.
We will, at our expense, repair or replace any tool which does not work to the owner's satisfaction.
Tools that have been misused, abused or modified are ineligible for warranty.
We do not accept responsibility or liability for the results of misuse of Nepros tools or the use of Nepros tools that have been abused, badly worn, or altered.
Please notify us by e-mail at contact@kyototool.co.jp. We will contact you with further instructions.

The following items are not eligible for our quality assurance.

Consumables - Products that use wearable parts such as:
- The inward turning tools (screw driver, hexagon head screw driver and TORX® driver)
- Pliers (nippers, pliers and pinchers)
- Gears
- Also other products that constantly wear as they age
Damage that is caused by any other factors than problems in the product material and manufacturing process
Damage that is caused by inappropriate use or negligence.
Wear, breakage or deformation of the product caused by hard hitting with a hammer or the like.
Damage that is caused by repairs or modifications made by the user or a third party.
Damage that is caused by application of an excessive load beyond the one that the product is designed for.
Damage that is caused by fire or natural disaster.
Damage that is caused by wear as a result of use in a production line.
Differences due to product model change or design change

Examples of inappropriate use

Wear, breakage or deformation caused by use of hand tools with power tools such as an impact wrench
Breakage or deformation caused by the use of couplings or pipes

Authorized Warranty Station

International Customers

Kyoto Tool Co., Ltd.
128, Sayama-shinkaichi
Kumiyama-cho, Kuse-gun
Kyoto, 613-0034 Japan

Phone: +81-774-46-3717
Fax: +81-774-46-3768
Email: contact@kyototool.co.jp